Privacy policy

Effective Date: 01-01-2025
Last Updated: 08-14-2025

Our Privacy Promise

At Songdust, your stories and personal details are safe with us. We only collect the information we need to create your custom song and deliver it to you, and we never sell your data—ever. Your payment is processed through secure, encrypted systems, and anything you share with us stays private, just between us.

1. Overview

Songdust (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit songdust.com or interact with our services.

By using our site, you agree to the practices described here. If you do not agree, please do not use our services.

2. Information We Collect

We collect the following types of information:

A. Information You Provide to Us

  • Name, email address, billing/shipping address, and payment information

  • Details you share about your song (including personal stories, names, and memories)

  • Communications with our support team

B. Information We Automatically Collect

  • Device type, browser type, IP address

  • Pages visited, time spent on site, and referring URLs

  • Cookies and similar tracking technologies (see Section 6)

C. Information from Third Parties

  • If you make a purchase through a partner, social media login, or ad campaign

3. How We Use Your Information

We use your information to:

  • Create and deliver your custom song and related products

  • Process payments securely

  • Communicate with you about your order, offers, or updates

  • Improve our site, services, and customer experience

  • Comply with legal requirements

4. How We Share Your Information

We do not sell your personal information. We may share limited information with:

  • Trusted service providers (e.g., payment processors, hosting services) who help us operate Songdust

  • Marketing and analytics partners to understand site performance and improve advertising

  • Legal authorities if required by law or to protect our rights and safety

5. Data Retention

We keep your personal information only as long as necessary for the purposes stated in this policy, unless a longer retention period is required by law.

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you signed in

  • Remember preferences

  • Analyze traffic and usage
    You can disable cookies in your browser settings, but some features may not work correctly.

7. Your Rights

Depending on your location (e.g., EU under GDPR, California under CCPA), you may have the right to:

  • Access, correct, or delete your personal data

  • Opt out of marketing communications

  • Request data portability

  • Limit or object to certain processing

To exercise your rights, contact us at hello@songdust.com.

8. Data Security

We use SSL encryption, secure payment gateways, and other safeguards to protect your data. However, no system is 100% secure, so we cannot guarantee absolute security.

9. SMS Messaging

By providing your mobile number, you consent to receive SMS messages from Songdust, including updates, cart reminders, and exclusive offers. Message frequency may vary. Standard message and data rates may apply.

You can opt out of SMS messaging at any time by replying **STOP** to any text we send. After opting out, you will no longer receive messages from us.

We do not share your mobile number with third parties, except those necessary to operate our messaging platform and deliver messages on our behalf, under strict confidentiality agreements.

In the case of abandoned cart reminders, we may use cookies and similar technologies to detect when a cart is incomplete and send a timely reminder via SMS to help you complete your purchase.

To ensure compliance with applicable laws, we retain opt-in and opt-out data for audit and legal recordkeeping purposes.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13 (or the age of consent in your country). We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Songdust Privacy Team
📧 hello@songdust.com
🌐 songdust.com