Your Questions, Answered
Clear answers to help you create the perfect song
Custom Song Questions
Common questions before you start your song.
How long does it take to get my custom song?
Your personalized song is delivered in under 48 hours, and you can choose Priority Delivery at checkout to receive it in under 24 hours. We’ll handle it carefully every step of the way.
How will I receive the song?
You’ll get a high-quality MP3 plus a lyrics document emailed to you—ready to share, play, or treasure forever.
What if I'm not happy with the song?
We’ve got your back. Every order includes 2 free revisions, so we can adjust the lyrics, melody, or style until it feels just right. And if you’re still not thrilled, our Love Your Song Guarantee has you covered.
Can I pick the genre and mood?
Absolutely! Choose from genres like pop, rock, country, R&B, soul, folk, and more—and set the tone you want the song to carry.
Frequently asked question
Use this text to answer questions in as much detail as possible for your customers.
Can I pick the genre and mood?
Absolutely! Choose from genres like pop, rock, country, R&B, soul, folk, and more—and set the tone you want the song to carry.
Which languages are supported?
Songs are available in English and Spanish. Need another language? Just reach out via our contact page—we’d love to help.
Can I listen to a sample before ordering?
Of course! We have a gallery of live examples on our website to help you feel confident in your choice.
Can I give a custom song as a gift?
Definitely! We make it extra special: add recipient and sender names, include a heartfelt message, and we’ll take care of the rest. A unique keepsake gift they’ll never forget.
What’s the role of AI in song creation?
We use a hybrid AI‑plus‑human creation process designed to give you the best of both worlds. AI helps spark ideas by generating melodies and lyric drafts, giving us a foundation to work from. But that’s only the beginning. From there, our team of real musicians and songwriters step in to guide, refine, and shape your song—ensuring it follows proper music structure, flows naturally, and captures the emotion behind your story.
The AI gives us speed, but it’s the human touch that adds the heart, nuance, and artistry you expect. That way, every song feels authentic, polished, and one‑of‑a‑kind.
Orders
Common questions related to new and existing orders.
My coupon code isn’t working — what should I do?
Discount codes can sometimes expire or be case sensitive, so make sure you've entered it exactly as it was given (including uppercase letters or symbols). If it's still not applying at checkout, don’t worry —we’re happy to help! Just contact us and we’ll make sure you get your discount.
What happens after I place my order?
Once you check out, we’ll start crafting your custom song. You’ll get a confirmation email right away, and your song will be delivered digitally to your email once it’s ready.
I didn’t receive my song — what should I do?
Check your spam folder first, just in case. If it’s not there within the expected timeframe (24-48 hours), please contact us and we’ll make sure you’re taken care of right away.
What if I’m not happy with my song?
We want you to love your song — truly. That’s why we offer a free revision if something doesn’t feel quite right. Whether it's the lyrics, the vibe, or a small detail, we’ll work with you to make it better.
If you're still not satisfied after the revision, just reach out. We’ll make it right, whether that means another edit or a refund. Your trust means everything to us.